Delivery & Return Policies

Thank you for choosing MONICAGEMS for your jewelry purchases. We are committed to ensuring a smooth and satisfactory experience for our valued customers. This document outlines our Delivery and Return Policies, providing you with the necessary information to understand the processes and procedures involved.

Delivery Policy
1.1 Shipping Methods and Timeframes:
a) We offer various shipping methods to accommodate your preferences and urgency. The available shipping methods will be displayed during the checkout process, along with the associated costs.
b) The estimated delivery time depends on the shipping method selected and the destination of your order. Please refer to our Shipping Policy for more information on estimated delivery timeframes.

1.2 Order Tracking:
a) Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
b) You can use this tracking number to track the progress of your shipment on the shipping carrier's website.

1.3 Delivery Address:
a) Please ensure that the delivery address provided during the checkout process is accurate and complete. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses.

1.4 Delivery Confirmation:
a) Upon receiving your order, it is essential to inspect the package for any signs of damage.
b) If you notice any damage to the package, please document it and contact our customer service team immediately.

Return Policy
2.1 Eligible Returns:
a) We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we accept returns on eligible items.
b) To be eligible for a return, the item must be unused, in its original condition, and in the same packaging as you received it.
c) Customized or personalized items are generally not eligible for returns, unless they are defective or damaged upon arrival.

2.2 Return Process:
a) To initiate a return, please contact our customer service team at [insert contact information] within the specified timeframe mentioned in section 2.3.
b) Our customer service team will provide you with instructions on how to proceed with the return process.

2.3 Return Timeframe:
a) You must notify us of your intention to return an item within 14 days of receiving it.
b) The item must be returned to us within 30 days of the date you received it.

2.4 Return Shipping:
a) You are responsible for the return shipping costs, unless the item is defective or damaged upon arrival.
b) We recommend using a trackable shipping method and purchasing shipping insurance to ensure that the item reaches us safely.

2.5 Refund Process:
a) Once we receive the returned item and verify its eligibility, we will process your refund within 7 business days.
b) The refund will be issued to the original payment method used for the purchase.

2.6 Non-Returnable Items:
a) For hygiene reasons, earrings are typically not eligible for returns or exchanges, unless they are defective or damaged upon arrival.
b) We reserve the right to refuse returns on items that do not meet our eligibility criteria or are not returned within the specified timeframe.

Contact Us
If you have any questions or concerns regarding our Delivery and Return Policies, please contact our customer service team at:

MONICAGEMS
Address: 309 Nw Hayes St, Greenfield, IA 50849
Email: info@monicagems.com
Phone: +1-641-221-1423

We are here to assist you and address any inquiries or issues you may have.

Please note that these policies apply only to purchases made through our website, www.monicagems.com. If you have made a purchase through a third-party platform or retailer, their delivery and return policies will apply.

We reserve the right to modify or update these policies at any time. The updated version will be posted on our website with a revised effective date.

Last Updated: 07/11/2023