The terms and conditions described below apply to all MONICAGEMS associated website, subsidiaries, affiliates and, minisite, regardless of the language used, (collectively 'MONICAGEMS). Please be sure to read our terms and conditions (the 'Terms and Conditions') carefully.

 

BY USING THE ‘MONICAGEMS’ SERVICE, YOU AGREE TO BE BOUND BY THE ‘TERMS AND CONDITIONS’.

The service provided to you by MONICAGEMS is subject to these Terms and Conditions. The Terms and Conditions govern your use of MONICAGEMS, and constitute an agreement between you and MONICAGEMS.

Furthermore, the Terms and Conditions apply to any purchase from MONICAGEMS. MONICAGEMS reserves the right to change or modify any product pricing, prices that are listed online, any of the Terms and Conditions or/and any guideline, or policy of MONICAGEMS at any time, and in its sole discretion. Any change or modification is considered effective immediately upon uploading the revisions to MONICAGEMS. Your continued use of MONICAGEMS, following the uploading of any changes or modifications will constitute your acceptance of such. By visiting or using this website or any other MONICAGEMS website or service, you acknowledge that you have read and understood, and agree to be bound by, the Terms and Conditions. You also agree to comply with all applicable laws and regulations. We highly recommend that you review the Terms and Conditions and any other applicable policies before considering any purchase from the MONICAGEMS, in addition to a periodic review to clearly understand the terms and conditions that apply to your use of MONICAGEMS If you do not agree to the terms, please refrain from using the MONICAGEMS. website.

 

Pricing

A lot of effort has been made to ensure that all prices on the MONICAGEMS website are accurate. There are instances where a pricing error has been made due to technical reasons. In such a case, MONICAGEMS reserves the right to change or modify the product pricing at any time, and in its sole discretion. Any change or modification which appears is considered effective immediately.

If a pricing error is only recognized after a quotation and/or order is already placed, MONICAGEMS reserves the right to cancel the order. MONICAGEMS will advise the client of the change by either phone, email, or in person, but if the client is not available, the change will be considered effective immediately.

All the prices displayed on the company's website are currently shown only in the United States currency format. (US Format - $1,234,567.89 – One million two hundred and thirty four thousand five hundred and sixty seven dollars and eighty nine cents). Therefore, even if the price is quoted in the official currency of the eurozone, EURO, it will be shown in the US format.

In the event that an extended payment plan is approved, purchased goods are not covered under the 30-Day return policy. 

Links

The www.MONICAGEMS.com web site contains links to other web sites. Please be aware that MONICAGEMS is not responsible for the privacy practices of these other web sites. We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by MONICAGEMS.

 

Feedback, Comments, and Suggestions

We at MONICAGEMS appreciate your business and are glad to receive your feedback, comments, and suggestions. If you would like to provide feedback about any MONICAGEMS’s websites, products, articles, or more… or, perhaps recommend a way we can improve the buyer’s experience, please email us at info@MONICAGEMS.com.

 

Surveys and Contests

From time to time, our site requests information from users via surveys and contests. Participation in these surveys or contests is completely voluntary. Compliance by users indicates that they are willing to provide the information requested. This may include contact information (such as names and shipping addresses), and demographic information (such as zip codes, ages, etc.). Contact information will be used to notify winners and to award prizes. Survey information will be used to monitor and facilitate customer use of the web site and improve customer satisfaction with the web site.

 

Supplementing Information

In order to fulfill MONICAGEMS's obligations to customers, it is necessary for the company to supplement the information received with information from third-party sources. For example, when determining if a customer qualifies, the company uses their name and social security number to request a credit report. Once the customer's credit worthiness has been determined, all associated records are destroyed.

 

Special Offers

MONICAGEMS sends all new members a welcome e-mail to verify their passwords and user names. Established members will occasionally receive information about products, services and special offers. All members can opt-out of receiving these types of communications at any time. Please read below under Choosing to Opt-out.

From time to time, MONICAGEMS offers great sales, gift vouchers, coupon codes, and fantastic discounts on certain items. All sales are time-limited. Gift vouchers, coupon codes, and any other discounts can only be used 60 days from the time they are originally sent out with a minimum listed price of US $500. There are no double discounts with sales, gift vouchers, coupons, or discounts. Discounts, coupons, or gift vouchers can only be used on the full listed price of any item even if a sale is in progress and the product is offered at a lower value. MONICAGEMS reserves the right to refuse the sale of any product. If any pricing error is recognized, even after the payment is received, MONICAGEMS reserves the right to cancel the sale and refund the transaction in full. MONICAGEMS reserves the right to stop or cancel the sale without prior notice.

The prices and availability of all diamonds and jewelry are subject to change without notice. MONICAGEMS reserves the right to change or modify any of the Terms and Conditions or/and any guideline, or policy at any time, and in its sole discretion. Any change or modification is considered effective immediately upon uploading the revisions to MONICAGEMS's website.

  

Opt-out

MONICAGEMS users are given the opportunity to 'opt-out' of having their information used for marketing purposes, not directly related to the web site at the point where they are prompted for information.

For example, when using the www.MONICAGEMS.com order form to order an item, customers have an 'opt-out' mechanism enabling them to purchase products without being put on the company's mailing list. Furthermore, each email the company sends out with its current promotions or great gift ideas includes the ability to opt-out of the outgoing mailing list.

 

Use of Website

All MONICAGEMS website content and/or images, either published in www.MONICAGEMS.com or external published media, are intended exclusively for personal use by any visitors and online shoppers and not commercial use. No content, media, or images may be used for any commercial purpose without prior written consent from MONICAGEMS For any requests or required information, please contact info@MONICAGEMS.com.

By visiting MONICAGEMS you agree not to reproduce, distribute, publish, modify, or create derivative works from the content, or commercially exploit the company in any way. Visitors and online shoppers are permitted to download, copy, and print any of the content of a MONICAGEMS for personal, non-commercial use only.

This is a revocable license, not a transfer of title, and is subject to the following restrictions:

(a) Visitors are not permitted to modify the content or use it for any commercial purpose.
(b) Visitors are not permitted to disassemble or decompile the content in order to recreate their own version.
(c) Visitors may not remove any copyright, trademark registration, or other proprietary notices from the content.

Furthermore, all visitors agree not to be harmful to MONICAGEMS or the website www.MONICAGEMS.com through information gained in the content.

 

MONICAGEMS Loyalty Program

MONICAGEMS reserves the rights to make changes and updates to the Loyalty Program, the platforms and their contents, configuration and presentation at any time and without the need for prior notice, including these Terms and Conditions. MONICAGEMS also, at any given time, reserves the right to decide upon the continuity of the program. Other restrictions may apply.

Should any user not agree with these terms and conditions, he or she must stop using the Loyalty Program. More details may be found here. 

Users agree not to use the Loyalty Program and/or Platforms for fraudulent purposes and not to behave in any manner that might damage the image, the interests and the rights of MONICAGEMS Users must use the Program, services and contents included in it in a diligent, correct and legal manner. 

 

MONICAGEMS Loyalty Points

Loyalty points that have been accumulated via sign up and purchases are valid for 1 year only.

Loyalty points that are accumulated via birthdays and anniversaries are valid for 1 year only.  

 

 

Mockup Requests at MONICAGEMS

 

We understand that it can be challenging to envision what your final piece of jewelry will look like and we are happy to provide mockup images of the design you have selected. Customers may receive up to 3 complimentary mockups. If you wish to see more mockup images, we require a deposit of $250, which is refundable in the event that you decide not to purchase for any reason. 

Photography Requests at MONICAGEMS

 

When requesting additional images/videos of diamonds, gemstones or jewelry pieces, there is a limit of up to 5 stones per customer. In the event that you would like to see more than 5 stones, we require a deposit of $200 per stone (beyond the initial 5) with a max of 10 stones total.

Custom Jewelry 

 

Please be advised that our minimum price for custom-made jewelry is based on a center stone value of at least US$10,000.