Thank you for shopping at MONICAGEMS. We strive to provide our customers with high-quality jewelry and excellent customer service. In the event that you are not fully satisfied with your purchase, we offer the following refund policy.

Returns and Exchanges
1.1 Eligibility:
a) To be eligible for a refund, your item must be unused, in its original condition, and in the same packaging as you received it.
b) Customized or personalized items are not eligible for returns or refunds, unless they are defective or damaged upon arrival.
c) Earrings, for hygiene reasons, cannot be returned or exchanged, unless they are defective or damaged upon arrival.

1.2 Timeframe:
a) You must notify us of your intention to return or exchange an item within 14 days of receiving it.
b) The item must be returned to us within 30 days of the date you received it.

Return Process
2.1 Authorization:
a) To initiate a return or exchange, please contact our customer service team at [insert contact information] within the eligible timeframe mentioned in section 1.2.
b) Our customer service team will provide you with instructions and a return authorization number (RMA) if applicable. Please include this RMA number with your returned item.

2.2 Shipping:
a) You are responsible for the return shipping costs, unless the item is defective or damaged upon arrival.
b) We recommend using a trackable shipping method and purchasing shipping insurance to ensure that the item reaches us safely.

2.3 Inspection and Refund:
a) Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1.
b) If the item is in its original condition and meets the eligibility criteria, we will process your refund within 7 business days.
c) The refund will be issued to the original payment method used for the purchase.

Refund Options
3.1 Full Refund:
a) If the returned item meets the eligibility criteria, we will issue a full refund, including the original shipping charges (if applicable).

3.2 Partial Refund:
a) In some cases, if the item is not in its original condition or if it is returned after the specified timeframe, we may offer a partial refund at our discretion.

Damaged or Defective Items
4.1 Notification:
a) If your item arrives damaged or defective, please contact our customer service team within 48 hours of receiving it.
b) We may request supporting evidence, such as photographs, to assess the damage or defect.

4.2 Resolution:
a) Depending on the circumstances, we will offer a replacement, repair, or refund for the damaged or defective item.
b) The return process for damaged or defective items will be handled in accordance with sections 2.1, 2.2, and 2.3 of this policy.

Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer service team at:

MONICAGEMS
Address: 309 Nw Hayes St, Greenfield, IA 50849
Email: info@monicagems.com
Phone: +1-641-221-1423

We are here to assist you and address any issues you may have.

Please note that this refund policy applies only to purchases made on our website, www.monicagems.com. If you have made a purchase through a third-party platform or retailer, their refund policies and procedures will apply.

We reserve the right to modify or update this refund policy at any time. The updated version will be posted on our website with a revised effective date.

Last Updated: 07/11/2023