Shipping Policies
Thank you for choosing MONICAGEMS for your
jewelry purchases. We are committed to providing a seamless and satisfactory
shipping experience. This Shipping Policy outlines the details of our shipping
procedures within the United States.
Shipping Destinations
We currently ship to addresses within the United States, including all 50
states, U.S. territories, and Worldwide
Order Processing Time
2.1 Processing Time:
a) Once your order is placed and payment is confirmed, our team will process
and prepare your order for shipment.
b) We strive to process orders within 1 to 3 business days, excluding weekends
and holidays.
c) Customized or personalized items may require additional processing time.
Please refer to the product description for specific details.
2.2 Order Verification:
a) In some cases, we may need to verify certain details or request additional
information to ensure the accuracy and security of your order. This
verification process may result in a slight delay in order processing.
Shipping Methods and
Delivery Time
3.1 Shipping Methods:
a) We offer various shipping methods to accommodate your preferences and
urgency.
b) The available shipping methods will be displayed during the checkout
process, along with the associated costs.
3.2 Delivery Time:
a) The estimated delivery time depends on the shipping method selected and the
destination of your order.
b) Once your order is shipped, you will receive a shipping confirmation email
with a tracking number, allowing you to track the progress of your shipment.
3.3 Estimated Delivery Timeframes:
a) Standard Shipping: Typically, delivery takes 3 to 7 business days.
b) Expedited Shipping: Delivery usually takes 2 to 3 business days.
c) Express Shipping: Delivery typically takes 1 to 2 business days.
Please note that these estimated delivery
timeframes are provided by the shipping carriers and are subject to change
based on unforeseen circumstances or delays beyond our control.
Shipping Costs
4.1 Shipping Charges:
a) Shipping charges are calculated based on the weight, dimensions,
destination, and shipping method selected for your order.
b) The exact shipping charges will be displayed during the checkout process.
4.2 Free Shipping:
a) We may offer free shipping promotions or discounts on select orders. The
eligibility criteria for free shipping will be clearly communicated during the
promotion.
Order Tracking
5.1 Tracking Information:
a) Once your order is shipped, you will receive a shipping confirmation email
containing a tracking number.
b) You can use this tracking number to track the status of your shipment on the
shipping carrier's website.
International Shipping
At this time, we do not offer international shipping. We apologize for any
inconvenience this may cause and encourage you to check back for updates
regarding international shipping options.
Contact Us
If you have any questions or concerns regarding our shipping policy, please
contact our customer service team at:
MONICAGEMS
Address: 309 Nw Hayes St, Greenfield, IA 50849
Email: info@monicagems.com
Phone: +1-641-221-1423
We are here to assist you and provide any
necessary support.
Please note that this shipping policy applies
only to orders placed through our website, www.monicagems.com. If you have made
a purchase through a third-party platform or retailer, their shipping policies
and procedures will apply.
We reserve the right to modify or update this
shipping policy at any time. The updated version will be posted on our website
with a revised effective date.
Last Updated: 07/11/2023